Consultancy
Business Analysis
Elite works with our clients to design, develop, and refine their business model to create opportunities, deliver memorable customer experiences, and capture value.
Our team of consultants will conduct an in-depth analysis of their business, customers, market and competitors with analysis on the viability, feasibility, and desirability of their organization in order to make innovative recommendations for growth opportunities. This analysis is done via a variety of proprietary assessment tools designed to provide objective feedback and a roadmap for strategic and practical execution.
Business Process Analysis
Elite helps our clients overcome business challenges that are in their path to success. Common issues include resistance to change, wastage and friction in business processes and communication.
We undertake a proactive and consultative approach to identify any operational processes, employee skills etc that could be improved to facilitate smoother business processes in order to create a more efficient workflow, improve the quality of our clients’ products or services and ultimately contribute to their overall growth.
Business Risk Analysis
The unique methodologies undertaken in our business risk analysis help our clients uncover potential financial opportunities and/or cost savings in their business and present real-time gaps in their corporate structure.
Our collaborative approach to unearth critical questions to other key advisors (for example, lawyers, accountants and tax specialists) enables us to deliver optimal results whilst ensuring an environment where revenues can grow and shareholder value can be created without jeopardizing business stability.
Change Management
Regardless if it is a simple process change or a major change in policy or business strategy, change is often met with resistance and difficult for both people and organizations.
Drawing on their professional experience and industry knowledge, our consultants seek to first understand the business’ unique and dynamic requirements before focusing on the wider impacts of change, particularly on people and how they, as individuals and teams, transition from the current to the new.
Adopting a structured approach to manage change, we seek to ensure that the lasting benefits of the changes are achieved by ensuring that the process is robustly and smoothly implemented.
Customer Experience
As the saying goes, “the customer is king” – this is simply because no business is sustainable without customers.
We aim to help our clients create a competitive edge and distinguish their business from competitors by creating, implementing and monitoring a customer experience strategy that will yield profitable and sustainable business results.
Elite’s customer experience strategy is focused on expanding the customer base and more importantly, retaining existing customers. Our team of qualified professionals undertake a whole-systems approach to understand the interdependencies between our clients’ customers, their people and their organization so as to design, develop and deliver consistent and memorable customer experiences for our clients’ customers.
Focusing on the quality and thoughtfulness of the user experience, we design every touchpoint within the customers’ interaction to deliver experiences based on the brand’s promise.
Employee Experience
We help businesses improve the design and execution of their employee experiences to improve the employees’ perceptions of things when they interact with their organization.
Employee experience is the impression an organization leaves on their people - before, during and after their journey with the company. This is critical as it determines if the organization is able to attract and retain human capital.
At Elite, we believe that companies should set about winning the hearts and minds of their employees, and moving from efficiency-driven processes to designing great employee experiences - this translates into greater customer experiences, increased employee loyalty and organizational performance.
Our employee experience design process leverage input from both employees and management and combine it with on-the-ground observations to determine the changes necessary to optimize employee experience. We align internal processes, KPIs and best practices to ensure that the employees feel heard, valued and that their roles are aligned with the organization’s objectives and values.
Marketing
Branding & Marketing
It is Elite’s mission to provide more than a colourful logo and new look – we dedicate ourselves to convey your voice and personality in a coherent and consistent manner with branding solutions that leave a lasting and positive impression in the minds of your clients, prospects and potential employees.
Our consultants’ comprehensive and robust research into your brand helps us to truly understand your philosophy and audience in order to design the most appropriate brand identity. By subsequently harnessing the power of data, analytics, and technology to improve marketing performance, we identify every touch point and build engagement at every point to elevate your brand’s professional image and create brand value.
As we believe that one size doesn’t fit all, our array of tools and methodologies allows us to partner you to design tailored and customer-centric solutions that differentiate you from your competitors.
Contact one of our consultants today to find out how we may help you enhance your visibility and reputation in the marketplace.
Marketing Research
Research is a high-growth firm’s secret weapon because the knowledge gleaned allows you to monitor your audience on an ongoing basis.
By being attuned to their evolving demands, challenges and priorities, this intelligence puts you at a distinct advantage in a fast-changing marketplace — it enables your firm to be more prepared, knowledgeable and proactive than your competitors.
At Elite, we deliver insights into your buyers and market through:
Brand research — Learn how you are perceived in the marketplace and where your opportunities lie.
Client research — Discover what your clients and prospects want and how you can deliver it.
Market research — Find out who your true competitors are and what services you should be offering.
Client satisfaction research — How happy are your clients with your work and service?
Client journey research — Understand in detail out how people find, learn to trust, buy and use your services. Use this information to reduce friction in the buying process, improve sales and raise service standards.
Client persona research — Who are the people who buy your services or influence those who make the final decision? What messages do they need to hear? Persona research will identify and profile them so your marketing efforts will resonate more powerfully.
